Delivery & Guarantee
Shipping & Returns
Every Souvenit book is custom printed, hand-inspected, and bound with care. Here is what to expect from production to your front door.
1. Order Timeline & Production Lead Times
Every Souvenit book is custom illustrated and printed on demand. Here is how your order moves from payment to your front door:
Step 1 · Illustration
Digital Review
Our pipeline renders your 40-page story and our editorial team reviews illustration quality. Digital editions are delivered via email once ready.
Step 2 · Manufacturing
3–5 Business Days
Hardcovers are printed on FSC-certified 170 GSM coated silk paper, casebound, inspected, and packed in protective cardboard mailers.
Step 3 · Dispatch
Tracked Delivery
Dispatched with trusted courier partners. You receive an email with your tracking number as soon as the package ships.
2. Shipping Speeds, Rates & International Delivery
We offer standard and express delivery options. Shipping costs are calculated and displayed transparently before checkout:
| Destination | Estimated Shipping | Cost |
|---|---|---|
| United States (Standard) | 5–8 business days | $6.45 |
| United States (Express) | 2–4 business days | $24.10 |
| United Kingdom & EU | Quoted at checkout (typically 7–14 days) | Calculated at checkout |
| Rest of World | Quoted at checkout (typically 10–20 days) | Calculated at checkout |
Please note: For deliveries outside the United States, destination customs authorities may assess local import duties, VAT, or handling fees. These charges are determined by local law and remain the responsibility of the recipient.
3. Protective Packaging
We package every hardcover in rigid, heavy-duty cardboard mailers designed with reinforced edges to protect the book's corners and spine from transit impacts.
4. The Souvenit 30-Day Reprint Guarantee
Because our storybooks are custom manufactured with your child's name, photo, and dedication, they cannot be restocked or resold once printing begins. However, we stand firmly behind our manufacturing and transit quality:
Our 30-Day Quality Commitment
If your book arrives with transit damage (such as dented corners or crushed edges), printing defects (such as ink streaks or binding misalignment), or typographical errors caused by our pipeline, please contact help@sovenit.com within 30 days of delivery.
Include your order number and clear photos of the issue. Our support team will review your report and coordinate replacement print support with priority tracking.
5. Cancellations, Changes & Legal Terms
If you notice a mistake in your dedication or wish to change a photo after submitting your order, email help@sovenit.com immediately. If the book has not yet been routed to press, our team will update your draft. Once printing has commenced, customized orders cannot be canceled.
For authoritative legal details governing orders, custom goods, and service policies, please read our full Terms of Service and Privacy Policy. For quick answers to common questions, explore our Help & Guides library.